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Privacy Policy

Effective from 16th Day of August 2018

This privacy policy applies to Sleeptime, all other websites, products, services and other offerings (collectively known as the “products) that are owned and operated by Sleeptime Pty Ltd.

The term Sleeptime, We and us includes Sleeptime Pty Ltd and its affiliates and subsidiaries. This privacy policy explains how Sleeptime collect, use and disclose personal information collected through means including, but not limited to, third parties, direct communication, Telesales, webforms or email.

It also describes the choices you have with regards to how your personal information is kept, stored and distributed.

Personal information means any information that related to any identified or identifiable person or persons.

Purchasing a Sleeptime product: When purchasing some of our products, you are given the option of logging onto an account, or checking out as a guest, in either case, you may be prompted to provide us with personal information, such as name, delivery address and email.

Registering an account: When purchasing a Sleeptime product, you are given the option or creating a user account. If you choose to create an account, you may need to provide us with personal information such as name, email and delivery address.

Use of our products: When you make a payment to Sleeptime, there may be instances where we collect sensitive personal information, such as name, delivery address and credit card number.

Making a payment: When you make a payment to Sleeptime, there may be instances where we collect sensitive personal information, such as name, delivery address and credit card number.

Information submitted to us: collect information you submit to us. For example, when reviewing a product or referring a friend we collect personal information. Any personal information submitted to a “public area” will be considered “public” and will not be protected by privacy provisions set forth herein.

Communicating with us: Personal information is collected when you communicate with us via means including, but not limited to, direct communication, email, phone calls to our office or associates, letters, subscribing by email or SMS.

Surveys: Periodically, we may invite you to participate in an online survey, if you choose to participate, we may collect personal information including, but not limited to, name, age, weight, height, gender or date of birth.

Information provided about a third party: If you choose to refer a friend to Sleeptime, we may collect your friends personal information and may send your friend a one time email inviting them to purchase a Sleeptime product.

Passive Collection: Our websites and other applications may collect personal information automatically as you use them such as, browser type, IP address, usage statistics, Internet service provider etc. We use this information to analyze market trends, statistics, and to administer our products. Non-personal information may be collected and combined with personal information.

Tracking technologies: Sleeptime and its partners use cookies, pixels, server logs and other similar technology trends to analyze trends, administer the website, track user movements around the website or to gather demographic information about the userbase as a whole. You can control the use of cookies individually at a browser level, however, disabling cookies could limit some functions and the user experience of the website. Some non-personal information can be gathered and combined with personal information.

Information provided by third parties: Sleeptime may collect personal, and non-personal information from third parties or supplement the records from third parties with existing records held. If you place an order with a third party, that retailer may send your personal information to Sleeptime to that we can fulfil your order. Some information collected is used to enhance our ability to serve you and to create tailored content for you and to pass on information to you that may be of interest to you.

How Sleeptime uses your personal information

We use your personal information to facilitate and improve our products and communication with you.

Internal and service related usage : We use and retain information, including personal information to improve and facilitate our products. We may also use such data to help deliver targeted advertising to consumers that is displayed on the Sleeptime and unaffiliated websites, to analyze interactions with and the performance of our products, to measure the effectiveness of our advertising on behalf of our advertising partners, and to help identify the audience most likely to respond to our advertising.

We believe that the use of such information is helpful to provide users with better products and services. If you would like to opt-out of these interest based advertisements, please follow the opt out processes described below under choice.

Communications: We may send emails to the provided email addresses for us to verify your account, and for informational or operational purposes, such as account maintenance, customer service or system maintenance.

Marketing: We may use your personal information about you to send you information about Sleeptime’s products.

Non-personal information: We may use non-personal information for any purpose, including marketing. These uses may include but not limited to analyzing interactions with and performance of our products. We may share non-personal information with our business partners, affiliates, or any other third party.

We may share your personal, and non-personal information;

  • With our third party service providers.
  • To comply with legal obligations.
  • To protect and defend our rights and property. With your permission.
  • We may share your personal information with third party vendors who perform services on our behalf. These third party vendors are authorized to use your information only as necessary to provide these services to us, such as;
  • Customer service requirements, including but not limited to, fulfilling orders, delivering packages or communicating with you.
  • Payment Processing
  • Sending, evaluating and improving marketing communications.
  • Fulfilling subscription based services.
  • Conducting research and analysis
  • Measuring and improving the performance of our products
  • Verifying your identity and fraud protection.
  • Developing and improving Sleeptime products
  • Registering your account.
  • Detecting or preventing fraud, or other potentially prohibited or illegal activities.

Displaying to other users: The content you post to Sleeptime or its associated platforms may be visible to other users. We hold no responsibility for privacy practices of the other users who view and use the posted information.

As required by law: We may access, preserve or disclose your personal information, or other account information and content if we believe doing so is a required by law in any Australian state or territory. Any information requested by court order, subpoena or government request may be shared, passed on or disclosed to the requesting party in good faith if we believe it is necessary to protect, yours, ours or others rights, property or safety.

Merger, sale or asset transfer: If we are involved in a merger, acquisition, re-organization, receivership or sale of company assets, your information may be included in sale or transferred as part of such transaction, as permitted by law. We may also disclose your personal information with your permission.

Access: Upon request, Sleeptime will provide you with any personal or non-personal information that has been collected. If you would like to access, update, delete or correct any information, you may contact us at We reserve the right to retain transaction data, as required to comply with legal obligations, or for purposes of standard business operations.

Choice: You may stop or restrict the placement of cookies on your computer or remove them from your browser by adjusting your web browser preferences. Cookie based opt-outs are not always available on mobile devices. To manage our advertising on other sites, we engage third-party advertising partners. These third-party partners may use technologies such as cookies to gather information about your activities on and other sites in order to provide you advertising based upon your browsing interests. Most of our advertising partners participate in self regulating options, allowing you to opt-out from their own site directly.

To be clear, whether you are opting out by adjusting your browser/device settings or by using a website established by a self-regulatory group, these cookie-based opt-outs must be performed on each device and browser that you wish to have opted out. For example, if you have opted out on your computer browser, that opt-out will not be effective on your mobile device. You must separately opt out on each device.

Please note that we do not respond to or honor "do not track" signals or similar mechanisms transmitted by web browsers If you receive an un-wanted email from us, you have the option to opt-out at the bottom of the email to stop receiving future email. We will process your request within a reasonable time after receipt. We are not responsible for removing your personal information from any lists from any third party who has previously been provided with your personal information in accordance with this policy.

If you would like to opt out with Sleeptime sharing any of your personal information with any third parties. (such as data vendors) for non-sleeptime related marketing purposes, send an email to

Third party sites

Our products may contain links to other websites or platforms, and other websites may reference links to or our other products. These other domains are not controlled by us, we do encourage you to read the privacy policy for each website and application they interact with. We do not endorse, screen or approve and are not responsible for the privacy practices of such other websites or applications. Visiting these websites or applications is done at your own risk.

Security of your information

We take reasonable steps to ensure your information is treated securely and in accordance with this privacy policy We follow generally accepted standards to protect all personal information submitted to us. Unfortunately, the internet can not be guaranteed to be 100% secure, and we can not warrant or ensure the security of the information provided to us. We do not accept responsibility or liability for unintentional disclosure.

By using our products and by providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy or administration issues. If we learn of a security breach, we may attempt to contact you electronically by posting a notice on our website, social media outlets, or by other means. To receive free written notice of a security breach, or to withdraw consent to be contacted electronically, email us at

Will retain your personal information for as long as your account is active, or as long as it is required to service you regarding any Sleeptime product or purchase. We will retain your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

We do not knowingly collect, maintain or use personal information of any child under the age of 18. Our products are not advertised, marketed or directed at children under the age of 16. If you learn that your child has provided us with personal information without your consent, you may alert us at If we learn that we have collected information of anyone under the age of 16, we will promptly take steps to delete such information and terminate the child’s account.

International Users

By using our products, you will transmit data to Australia. You agree that any provision of information is governed and enforced by the laws and regulations of Australia. If you are visiting from the European union, or other areas with laws governing data collection and use, please note that you are agreeing to the transferring of personal information to Australia and will be handled and distributed as per outlined in this policy.

Post a question or suggestion:

If you have any questions, or would like to suggest something to include in our privacy policy, email us at

Revised versions of this policy.

We will post all revised versions of this policy on this webpage, the revised version will be effective immediately once posted. If you have concerns on how your information is being used, you can bookmark this page and read this privacy policy periodically.

New uses of Personal Information.

From time to time, we may desire to use Personal Information for uses not previously disclosed in our Privacy Policy. If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive than stated in the version of this Privacy Policy in effect at the time we collected the information, we will make reasonable efforts to provide notice and obtain consent to any such uses, before those changes become effective, as may be required by law


Sleeptime Pty Ltd

Unit 31, 16 Bernera Road

Prestons NSW 2170 Australia